Reference Number: 091-0824KV

Job Description:

Our client is seeking an experienced Service Manager to lead the African Service Department and drive service, aftermarket and business development activities across the region. The successful candidate will manage the Service Team, ensure equipment is commissioned, maintained and serviced to required specifications, build strong customer relationships and identify opportunities to grow service, refurbishment, spare parts, training and equipment sales.

Responsibilities:

• Manage the day-to-day operations of the Africa Service Department, leading, motivating, training and developing Service Technicians and the Service Coordinator.
• Ensure equipment is correctly commissioned, maintained and serviced in accordance with specifications and required service intervals.
• Proactively promote correct servicing and preventative maintenance, ensuring customers understand the safety, operational and lifecycle benefits of properly maintained equipment.
• Achieve Service sales budgets and grow revenue across servicing, refurbishment, spare parts and customer training.
• Build and maintain strong relationships with mining customers, industry stakeholders, agents and distributors across Africa.
• Provide technical advice and customer support at corporate and mine-site level, including coordinating commissioning, servicing and operator training.
• Identify business development opportunities during customer and mine-site visits, including new equipment, replacement units, upgrades and additional products and services.
• Support the Sales Team with customer meetings, technical discussions, presentations, quotations, tenders and commercial negotiations.
• Manage Service personnel and resources, including recruitment, onboarding, performance management, skills development and efficient allocation of technicians.
• Develop and execute the annual regional Service Business Plan, manage sales budgets and departmental expenditure, and report on performance and business development opportunities.

Requirements: Qualification and Skill

• Minimum of 5 years’ experience in a similar role.
• A relevant Diploma / Degree would be advantageous.
• Experience selling and supplying plant and/or equipment into the mining, construction and/or similar industries.
• Proven ability to achieve sales budgets and source, develop and maintain customer accounts.
• Demonstrated experience managing and developing a team.
• Strong technical aptitude with the ability to provide technical advice and engage with customers at corporate and mine-site level.
• Ability to present effectively to all organisational levels, including Senior Management, as well as at seminars, conferences and corporate functions.
• Strong verbal and written communication, commercial negotiation, decision-making, research and analytical skills.
• Strategically minded, self-motivated, career focused and able to show initiative.
• Ability and willingness to travel extensively throughout Africa and internationally.

Please visit www.mining-recruitment-jobs.com for more exciting opportunities.

Kerrin van Schalkwyk

Executive Talent Consultant           

CA Mining

CA Mining will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful, however your CV will be kept on our database for any other suitable positions.