Reference Number: 597-0308LH

Job Description:

Our client is seeking a qualified local Product Support Representative with extensive experience on Komatsu, Caterpillar, Liebherr or similar mining equipment to join their team on site in Ghana, maximizing parts and service sales to existing and potential customers.

Responsibilities:

• Providing product support to clients on site with a strong customer service focus.
• Promoting maintenance programs.
• Ensuring high reliability and uptime of equipment.
• Collaborate with service and parts operations.
• Serving as a key customer contact and relationship manager.
• Coaching, mentoring and training of internal and client team.
• Improve customer experience and satisfaction.
• Collaborate with internal teams to achieve revenue and margin targets.

Requirements: Qualification and Skill

• Relevant mechanical trade certificate, diploma or degree.
• 5 years previous experience in a product support role for Komatsu, Caterpillar or Liebherr equipment on client mine sites.
• Mechanical knowledge of earthmoving equipment and attachments.
• Well-versed in parts and service management.
• Computer literacy and CMMS expertise.
• Strong communication and negotiation skills.
• Mechanical knowledge of earthmoving equipment and attachments.
• Experience mentoring and training culturally diverse teams.
• Only Ghanaian nationals will be considered.

Benefits and Contractual information:

• Permanent contract.

If you wish to apply for the position, please send your CV to llaas@camining.com.

Please visit www.camining.com for more exciting opportunities.

Leanne Laas

Executive Lead – Talent & Client Management

CA Mining

CA Mining will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful, however your CV will be kept on our database for any other suitable positions.